Facilities Operations Service Center Specialist (FT) - Yale University (New Haven)

 

Full Job Description:

Facilities Operations Service Center Specialist

Physical Plant - Administrative Expense 70336BR

University Job Title: Facilities Operations Service Center Specialist

Bargaining Unit: L34 - Local 34 (Yale Union Group)

Time Type: Full time

Duration Type: Regular

Compensation Grade: Labor Grade E

Work Location: Central Campus

Worksite Address 344 Winchester Avenue New Haven, CT 06511

Work Week: Flexible or Non-Standard (for anything other than Standard)

Searchable Job Family: Facilities

Total # of hours to be worked: 40

Position Focus:

This is a 3rd shift position. The Facilities Operations Customer Service Center’s mission is to provide uninterrupted services to our valued customers. As a team of dedicated and skilled customer advocates, we continually strive to serve the needs of the University through a positive partnership of mutual respect and understanding with our internal and external customers. This high quality of services to our customers is conducted with an urgency and commitment to ensure excellent service.

This position responds to routine and emergency maintenance requests and initiate action for repairs while providing outstanding customer service to internal and external Yale University clients. Utilizing the building automation system, monitors, and controls HVAC systems and associated equipment in University buildings in a 24/7 essential operation.

Hours may change based on staffing coverage. Holiday and Recess coverage is mandatory, as is overtime when necessary. This position falls within a Unit that provides a critical function for the University. In the possible event of a University closure, emergency, scheduled or non-scheduled event, you may be required to work without notice which may include off-shift hours and/or a temporary change in scheduled hours.

Essential Duties

1. Receive routine and emergency maintenance/repair requests for building maintenance and environmental conditions, identifies and initiates corrective action. Coordinate repairs with department supervisors, tradesman, and customers. Generate emergency and routine maintenance work orders and radio dispatch appropriate trades. Input data into Computerized Maintenance System. Includes constant phone usage with multiple lines. 2. Monitor and acknowledge all Building and Automation System alarms. Print and review alarm reports and those related to communications and network status. Take corrective action through direct software intervention or by assigning and dispatching the proper trade for field repair follow-up. 3. Enters data into computerized systems and monitor building maintenance needs and status of work requests. Compiles and analyzes data related to building maintenance and environmental systems. Communicate HVAC and BAS status internally through electronic turn over forms and other effective methods. 4. Performs data entry into Maintenance Management Systems and tracks flow of Facility Service Requests; assists appropriate codes for funding source and work type; daily data entry for all labor/time, action notes, labor transfers and status changes associated with all work orders; issues work orders after work is scheduled by planning function; generates; creating Purchase Requisitions/processing Invoices; sorts and distributes work order and job tickets to appropriate supervisors. 5. Maintain necessary reports, documentation, customer service center logs, records, call back reports, procedures and supporting documentation, and contact lists for various departments. Compiles statistical data and information. Establishes and maintains filing systems. Merges, scans and manipulates filing systems. Pick up, sort, distribute and if required respond to mail. Relay and coordinate messages as needed. Type correspondence, memoranda and other material. 6. Distributes keys, radios and maintains records. Issues permits for lock out/tag out, hot work, confined space, and “Call Before You Dig” process. 7. Interface with students, staff, management and various customers by phone, email, or in person. 8. Performs related duties and functions specific to Facilities on all levels. 9. May perform other duties as assigned.

Required Education and Experience

1.Six years of related work experience, four of them in the same job family at the next lower level, and a high school education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of education and experience. 2.Two years’ experience working in an operation center, customer service center or equivalent.

Required Skill/Ability 1:

Outstanding communications and customer service skills with a strong sense of responsiveness to internal and external requests. Excellent phone manner, professionalism, and interpersonal skills.

Required Skill/Ability 2:

Proven ability to operate computerized monitoring system. Ability to respond to complex building problems, and initiate corrective action with minimal or no direction.

Required Skill/Ability 3:

Proven ability using computer systems, data processing equipment, spreadsheet software, and a general knowledge of facility operations and building systems. Demonstrated proficiency using Microsoft Word and Excel.

Required Skill/Ability 4:

Proven ability to take a high level of initiative; ability to effectively identify and resolve problems independently as well as part of a team. Ability to exercise discretion, responsibility, and sound professional judgment. Ability to juggle multiple complex tasks, coordinate tasks, and meet multiple deadlines under time pressure with frequent interruptions.

Required Skill/Ability 5:

Proven reliable attendance and punctuality.

Preferred Education, Experience and Skills:

Energy management systems experience. Two years’ experience working in a commercial facility or industrial environment monitoring of one or more of the following systems: HVAC, chilled water, steam, electrical, building automation or control systems.

Weekend Hours Required? Yes

Evening Hours Required? Yes

Drug Screen: No

Health Screening: No

Background Check Requirements:

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

COVID-19 Vaccine Requirement

Please note that the university has a COVID-19 vaccination requirement; visit for details. For up-to-date information visit the COVID-19 website

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.

Note: Yale University is a tobacco-free campus

 Location: 344 Winchester Ave, New Haven, CT 06511

 

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