Front of House Assistant (PT) - CAPA (New Haven)

 

Full Job Description:

Primary Function
The part-time Front of House Assistant helps ensure Shubert Theatre shows and events operate smoothly and safely, while providing a superior patron experience. This position serves as a lead for front-of-house staff, concessions staff, and volunteers.

Duties and Responsibilities

• Assists with operational readiness of ticket scanners.
• Ensures all public areas meet the Shubert Theatre’s cleaning and safety standards.
• Assists with maintaining a safe and clean environment, ensuring that all health and liquor guidelines are followed.
• Performs other duties as assigned.
• Assists with the safe evacuation of the venue when emergencies occur.
• Ensures building spaces are clear and properly secured at the conclusion of the events.
• Assists with the set-up and tear down of food and beverage stations.
• Assists with cash management for food and beverage operations including utilizing cash handling standards, deposits, and accurate accounting of cash and sales.
• Assists with ordering, receiving deliveries, and inventory control.
• Assists with pre-performance informational meetings with front of house staff and volunteers.
• Helps direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting the venue during performances and events.
• Ensures front-of-house staff provide exceptional customer service to patrons.
• Assists with patron customer service issues by offering a relevant and suitable resolution. Issues range from seating to safety concerns.
• Assists with initial and ongoing training of front of house staff and volunteers.

Knowledge, Skills and Abilities

• Proficient communication skills.
• Exemplary customer service skills combined with patience in working with various groups of people.
• Knowledge of theatrical operations.
• Demonstrated ability to act as a leader, foster a positive and efficient work environment, and motivate others.
• Basic computer literacy.
• Ability to remain calm and resolve challenges and/or requests in a fast-paced environment.
• Ability to lift up to 50 pounds.
• The physical demands of this position require walking, sitting, stooping, reaching, and manual dexterity.
• Ability to work a flexible schedule as required by theatre activity which may include mornings, afternoons, evenings, weekends, and/or holidays.

Credentials and Experience

• High School Diploma or G.E.D; undergraduate degree preferred, or equivalent combination or education and work experience.
• Minimum 2 years’ experience in a customer-facing position, ideally with cash-handling responsibilities.
• Ability to obtain Tips Certification.
• Previous experience in a theatre or performance venue is preferred.
• Ability to maintain current certification in CPR/First Aid/AED.
• Ability to work a flexible schedule as required by theatre activity.
• The selected candidate must be fully vaccinated against COVID-19 prior to beginning this position, or agree to become vaccinated within 4 weeks of their start date. In compliance with federal law, CAPA will review and make reasonable accommodations for employees who qualify for medical and/or religious exemptions unless the accommodation would constitute a direct threat or undue hardship.

CAPA's EEO Statement:
The Connecticut Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.

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