Full Job Description
Receives request information from Call representatives and dispatches calls to facilities using a variety of communication channels (e.g., radio, telephone, digital/computer data link, fax, pager). Relays all pertinent data to drivers (member situation, vehicle problem, location, etc.). Prioritizes calls based on various criteria (safety, weather, traffic, etc.) and ensures that calls are handled within established time frames. Makes optimal use of available resources to ensure that calls are completed within estimated time of arrival (ETA), that resources are efficiently deployed and routed, and that correct equipment is dispatched to meet members' needs. Monitors computer screens to maintain continual awareness of overall status of resource availability and current deployment, and allocates resources as needed to meet changing needs for service. Personally notifies member when service will be delayed..
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
Schedule:
- Monday to Friday
- Weekends required
- Holidays required
- Day shift
- Night shift
- 12 hour shift
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
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