Call Center Assistant (PT) - Planned Parenthood of Southern New England, Inc. (New Haven)

 

Full Job Description:

Planned Parenthood of Southern New England: Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

Position: Planned Parenthood of Southern New England has an opening for a part time (30 hours per week) Call Center Assistant to work out of our Administrative Offices in New Haven. The Call Center Assistant is responsible for supporting administrative functions in the Call Center in a manner that ensures high quality care to our patients.

 

Essential Function:

Provides direct and support services to patients in a manner that is consistent with clinical protocol and the organization's mission and values

 

Responsible for providing exceptional customer service over the phone and on line with our external customers

 

Responsible for answering call center calls in a timely, consistent, personable, and supportive manner Schedules appointments, demonstrates knowledge of PPSNE protocols and services in order to provide basic assessment for the purpose of scheduling visits

 

Provides appropriate and sufficient information to all callers seeking PPSNE as an informational resource

 

Provides factual non biased information to patients seeking in-clinic and abortion by pill services from PPSNE

 

Conducts patient registration, insurance registration and fee scale assessment

Conducts benefit verification and pre-authorization for services with third party payers

Ensures detailed documentation of coverage

 

Participates in health center efforts to achieve established productivity and revenue cycle goals

Provides all information necessary to ensure that the patient is prepared for the visit to the PPSNE health center

 

Ensures high quality direct patient interactions based on empathy for the sensitive issues facing our patients and an understanding of the diversity of those utilizing our services

 

Requirements:

High school degree or equivalent

Experience in a call center or medical office setting

 

Interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work

Is aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions

 

Interacts effectively and builds trust with a diversity of people, and have demonstrated an ability to effectively work across difference. Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn

 

Excellent customer service skills; the ability to provide quality services to meet the individual needs of patients

 

Must have shown ability to handle discreet, confidential information

Must have a desire to work as part of an interdisciplinary team to meet the needs of patients

Must have digit dexterity sufficient to operate keyboard and general office equipment

Must have sufficient visual acuity to read documents, computer screens, and other text formats

Must be able to work in a moderately stressful, fast paced, high volume environment that requires contact with coworkers and other customers

This position requires long periods of sitting

This positions hourly rate* begins at $15.75 per hour and may increase based on full years of experience.

• Due to our commitment to equity and fairness PPSNE does not negotiate salaries.

PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.

 

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, tuition reimbursement, paid parental leave, generous paid time off, a flexible spending account, wellness program and more.

 

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