Retail Customer Service II (PT) - IKEA (New Haven)

 

Full Job Description:

WHY WE WILL LOVE YOU

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

APPLY NOW! Apply on company website

JOB TYPE – Permanent, Part-time
BENEFITS ELIGIBLE? No
HOURS – 12-19 hrs/wk, Availability 8am-10:30pm, weekends included

The hourly pay range for this role is $16.20 - $25.40

QUALIFICATIONS:

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Location: 450 Sargent Dr, New Haven, CT 06511