Customer Service Representative-Servpro of New Haven-North Haven

 

Full job description

The Project Coordinator (Job File Coordinator) will work as a liaison for the clients to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Benefits

• Health Insurance
• Dental Insurance
• 401k
• Paid Time Off
• No nights
• No weekends

Key Responsibilities

· Answer phones, provide exceptional customer service, and maintain a detailed call log

· Coordinate schedules to optimize work efficiency and balanced job scheduling

· Complete First Notice of Loss (FNOL) documentation accurately

· Oversee job file documentation, communications, and subcontractor activities

· Maintain an organized file system and company calendar/schedule

· Responsible for clear and efficient project communication with the customer and project stakeholders

· Daily project(s) oversight to include monitoring status, audit, and work-in-progress

· Maintain compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs

· Review and validate job site documentation

· Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end

· Collaborate and assist with other departments, as needed

· Perform other job duties as assigned

Position Requirements

· High school diploma/GED (preferred)

· At least 1 year of customer service and/or office-related experience

· Ability to multitask and to remain detail orientated

· Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Job Type: Full-time

Pay: $43,680.00 - $47,840.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer Service: 2 years (Required)
• Xactimate: 1 year (Preferred)
• Restoration: 1 year (Preferred)

Language:

• Bilingual (Preferred)

Ability to Commute:

• North Haven, CT 06473 (Required)

Work Location: In person

 

 

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