Full Job Description:
The Study at Yale is currently seeking On-Call Banquet Servers, to provide genuine hospitality and highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities:
- Provide the highest and most efficient level of hospitality and customer service expected by our guests.
- Ensure that all areas of the banquet operation are prepped accordingly, clean, collected and service ready.
- Understand and improve dining service standards and guest relations.
- Monitor and observe guests' dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
- Explain menu items to guests, understand allergy concerns, and answer general inquiries.
- Maintain accurate knowledge of all menu items and beverage programs.
- Have a desire to build knowledge of traditional cooking, wine, beer, and cocktails.
- Provide assistance to other team members to contribute to the best overall performance of the department and the hotel.
- Maintain a safe and clean work environment.
Fundamentals:
- Ability to maintain a friendly, cheerful and courteous demeanor at all times.
- Education: High school diploma or general education degree (GED).
- Experience: Prior banquet serving experience preferred.
- Flexibility to work any shift including evenings, weekends and holidays.
- Proficiency in English required. A second language is desirable.
- Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
- Ability to positively communicate and interact with all hotel departments.
- Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
- Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation.
- Study Hotels is a drug free workplace. Pre-employment drug test and background check required.
About Us
The Study at Yale, the first property of the Study Hotels brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University’s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University’s museums, theaters, libraries and cultural centers. The Study captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.
Heirloom Restaurant & Lounge, connected to The Study at Yale, as comfortable as it is stylish, evokes a way of life centered on evolving New England traditions and relationships to modern life. It is a gathering place for friends and family, as well as a contemporary dining destination for worldly travelers and native weekenders alike.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
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