Customer Service Representative (FT) - Airgas Inc. (North Haven)

 

Full Job Description:

Position Title: Customer Service Representative

• North Haven, CT
• Monday – Friday 1st Shift

How will you CONTRIBUTE and GROW?

The Customer Service Representative (CSR) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR promotes long-term customer relationships by providing superior customer service through support to include sales, order entry, negotiation of pricing, master file maintenance, and problem resolution, expediting and product research with vendors and coordination with internal departments including field sales.

In particular, you will:

• Maintains a high level of customer service by assisting customers facilitate all phases of order-fulfillment for industrial, medical and specialty gases; welding and safety equipment; power and handle tools and other products/supplies.
• Answers and responds to incoming telephone inquiries from our customers.
• Facilitates sales taking customer orders and serving as the accountable party to Airgas customers.
• Demonstrates full knowledge of all order-entry, data research and other order entry/resolution necessary to service customers.
• Data entry for sales and sales-related processes including new account set-up and maintenance of existing customer accounts.
• Provides data entry and maintenance of customer contact pricing.
• Ensures customer inquiries about billing problems, cylinder balances, order status and time of delivery are promptly and courteously handled.
• Researches products with vendors, including price and availability.
• Researches and resolves conflicts related to the order delivery cycle.
• Researches customer account balances, invoices, and leases.
• Provides timely and accurate communication regarding capabilities, delivery and various other operating requirements to sales, customers, branches and operations.
• Interacts with internal departments to coordinate deliveries and customer satisfaction.
• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Qualifications

Are you a MATCH?

• A high school diploma or equivalent; additional post high school education and/or training preferred.
• Two years in a customer service and/or inside sales related role required.
• Proficient with Google Applications and/or MS Office (Word, Excel, Outlook); SAP experience strongly preferred.
• Excellent customer service & communication skills. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Works well both as a team and independently.
• Sets priorities and manages time in a dynamic work environment.
• Detail-oriented; ability to problem solve; strong analytic skills.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty
gases, as well as hard goods and related products; one of the largest U.S. suppliers of safety
products.

Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety,
customer success, sustainability and innovation. Airgas associates are empowered to share
ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for
Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates
globally.

Join us for a stimulating experience: you’ll find a world of learning and development
opportunities where inventiveness is at the heart of what we do, in an open, collaborative and
respectful environment.

Your differences enhance our performance!

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

EOE AA M/F/Vet/Disability

 

Location: 24 Mcdermott Rd, North Haven, CT 06473

 

 Apply on company website