Patient Access Representative (FT) - Fair Haven Community Health Care (New Haven)

 

Full Job Description:

Fair Haven Community Health Care:

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose:

The Patient Access Front Desk Representative works closely with patients and clinical professionals while utilizing excellent customer service skills; multi-tasking while professionally managing all front desk patient care related functions, provides interpretation services.

Duties and responsibilities:

The Patient Access Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned. Typical tasks may include but are not limited to:

Epic task:

• Registering patient to meet regulatory requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient’s Electronic Health Record (EHR)

Payment Management:

• Opening, balancing and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements

Patient Schedule:

• Reviewing schedules daily to ensure accuracy and filing appointment opportunities; obtaining medical releases as needed for patient requested forms; Pre-registering patients via phone or in person
• Ensuring all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner; performing the insurance verification process and the process for all third party payers; meeting with patients during the pre-registration process to discuss financial terms and payment/payment arrangement options; calculating sliding fee eligibility based on a client income and entering into the system; documenting the financial counseling process and maintaining patient insurance and billing demographic information

Qualifications:

• High School diploma, or GED is required. Minimum of one year job related experience and experience with data entry is highly preferred. Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred. Excellent interpersonal skills and phone etiquette; strong critical thinking and problem solving skills and the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish required.

Physical Requirements/Work Environment:

• Variable 8 hr. shifts between 7am-8pm, including weekends as needed
• Minimal physical effort
• Must be able to operate computer and telephone continuously
• District travel as necessary

Direct Reports: None

OSHA Status:

Category III—Low Risk Position

Generally works in an office environment with no exposure to blood borne pathogens.

Physical requirements:

- Essential Physical/Mental Demands:

- Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

- Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

- Manual Dexterity Required: Ability to use a keyboard, telephone

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. 

FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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