Customer Assistance Representative (PT) - Enterprise Holdings (NEW HAVEN)

Full Job Description:

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

*This position is located in Tweed New Haven Airport:

- The address is: 155 Burr St. New Haven, CT 06512

- Compensation is $16 / hour   

- MAX 25 HOURS PER WEEK

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure

- Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must have two years college experience OR at least two years of customer service experience
• Must be at least 18 years old.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Apart from religious observation, must be able to work one of the following shifts:

- Sunday, Monday, Tuesday, Thursday & Saturday 12:30pm - 5:30pm

OR

- Sunday, Monday, Tuesday, Friday, Saturday 7:00PM - 12:00AM

 

Link to Apply on Indeed