Purpose : Grocery Clerks help keep the Grocery department stay well stocked and operating smoothly and efficiently. Grocery Clerks report to the Grocery Manager. Grocery Clerks have no direct reports.
Work Environment: This position will perform functions in retail, warehouse, and office environments.
Requirements :
- Ability to lift 30 pounds safely.
- Familiarity with natural foods and alternative diets.
- Good communication, teamwork, and listening skills.
- Demonstrated ability to follow through on commitments.
- Strong customer service skills.
- Attention to detail and good organizational abilities.
- Ability to handle multiple demands and work under pressure.
- Ability to work efficiently in a fast-paced environment.
- Ability to be flexible and to adapt to changing conditions quickly.
- Willingness to be open to learn and take on new responsibilities.
- Excellent attendance.
- Demonstrated ability to follow through on commitments.
- Retail grocery experience preferred.
Responsibilities:
- Customer Service
- Ensure efficient, informative, and friendly service according to established customer service vision and standards.
- Be familiar with the company policies and products in order to answer customer questions. Refer unresolved questions or problems to Grocery Management.
- Take ownership of a problem and seek out proper solutions.
- Anticipate customer concerns and address the issue before it happens.
- Safety
- Ensure that department shelves, displays, aisles and storage areas are in clean, orderly condition, meeting health department standards.
- Follow all safety practices and procedures; encourage others to practice safe behaviors as well.
- Store Operations
- Stocking shelves through out shift, and facing product to make the department look full and organized.
- Receive orders, or ensure proper receiving by other staff in accordance with established procedures. Keep accurate receiving records.
- Coordinate returns and credit from suppliers where applicable. Keep accurate accounting of credit requests.
- Other
- Support the Grocery Manager as needed.
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