Customer Service & Sales Rep (PT) - CTTRANSIT (New Haven)

Full Job Description:

Job Description -

Provides system-wide (Hartford, New Haven & Stamford) transit service information and sells monthly bus passes, tickets and other fare media to the public at the CTtransit Customer Service and Sales Outlets.

***All CT transit employees are required to be fully vaccinated against COVID-19 and demonstrate at appropriate intervals, that they have received all subsequent doses (“boosters”) of the COVID-19 vaccine as recommended by the CDC ’s Advisory Council on Immunization Practices as those recommendations may be updated.

Examples of Duties:

• Provides detailed bus transit service information to the public including but not limited to bus routes, schedules, bus stop locations, transfers, bus identification, passenger fares and other company policies. Transit schedules and other user informational aids are given out as requested.
• Documenting and responding to passenger complaints, suggestions, and requests for service changes.
• Booth operations include monthly bus pass, ticket and token sales to the public. Operate an electronic cash register, balance sales receipts against cash received and complete related clerical work as required. A high degree of financial accuracy is necessary.
• Will be expected to work varying shifts and times, including on normal days off, weekends, holidays and reporting to work early or staying late when it is deemed necessary.
• Work cooperatively with all levels of personnel and maintain good public relations.
• Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meetings, trainings, etc.

7. Has thorough working knowledge of Agency policies and procedures.
8. Other duties and responsibilities as assigned.

Qualifications

• Minimum possession of a High School Diploma/GED.
• One (1) year of office experience with emphasis on telephone operations and public contact preferred. Knowledge of region is preferred.
• Must have a pleasant personality and possess excellent listening and communication skills along with the willingness to work well with the public. (Bilingual is a plus).
• Must have the ability to quickly learn bus routes and schedules. Must be able to operate an electronic cash register and balance sales receipts accurately.
• A good work record is essential.
• Basic knowledge of software programs (word processing, spreadsheet and database), Internet applications and utilization of all relevant office equipment. The ability to learn quickly internal software programs. Must be able to handle confidential information.
• Ability to work both independently and in a team environment.

How To Apply:

Please visit our website at Please visit our website to view the full job description and apply.

CT transit offers a highly competitive benefit package to eligible employees. This package includes Medical, Dental, Vision, Life, Insurance, Company Sponsored & Optional Life and Disability Plans, Flexible Spending Account, Employee Assistance Program, 401K and Pension. For more information about benefits, contact Human Resources

 

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