Overview: To be part of our organization, every employee should
understand and share in the YNHHS Vision, support our Mission, and live
our Values. These values - integrity, patient-centered, respect,
accountability, and compassion - must guide what we do, as individuals
and professionals, every day.
Performs a variety of patient care, clerical, and computer
functions that support the patient care provider, physician and other
staff demonstrating professional and timely service . This includes but
is not limited to escorting the patient throughout the hospital and
clinics utilizing a computerized patient transport system. Use of a
computerized transport system enhances the timely delivery of the
patient to and from their destination within established service
standards. Responsible for maintaining all unit par levels of equipment
and related type of supplies
EEO/AA/Disability/Veteran Responsibilities:
1. Escorts/transports patients safely, professionally, courteously
and in a timely manner throughout the hospital while meeting or
exceeding established service and employee productivity standards.
Follows standard operating protocols and procedures regarding unit and
technologist notification, patient identification and proper equipment
usage. Receives direction/assignment in a positive and professional
manner.
2. Provides transfer assistance to nursing and patient care staff.
Follows established SOP's with pre calling the floor to alert unit staff
of upcoming transport, speaks directly to the nurse as necessary to ask
for any additional critical information, When arriving to the floor,
obtains, reads and fills the ticket to ride, obtains the patient's
medical record, introduces themselves to the patient, checks the
patient's ID with 2 patient identifiers. Utilizes the correct standard
precautions as they apply to the patient condition. As observed,
practices proper hand hygiene techniques. Uses proper body mechanics,
lift devices, patient positioning techniques and equipment correctly
while moving or transporting patients.
3. Properly uses and maintains equipment including routinely and
consistently checking equipment for cleanliness and safety. Lowers
stretchers and beds to lowest levels to ensure patient safety. Inspects
and cleans equipment prior to each patient transport. Identifies and
reports defective equipment to Lead to ensure patient safety and
comfort. As assigned or independently, conducts equipment rounds
collecting abandoned equipment to avoid clutter throughout the hospital.
Maintains a clean and safe workplace environment
4. Understands and uses Patient tracking system to identify and mark
all milestones events during the transport of each patient or material
movement within the system. As necessary, appropriately and with
discretion identifies any delays or conflicts within the patient
tracking system. Works with care provider and Lead to avoid and resolve
delays as quickly as possible bringing the patient to their destination
in a timely manner ensuring patient satisfaction and optimum patient
throughput.
5. Exhibits a professional, courteous and positive demeanor at all
times to the patient, the staff, visitors and fellow hospital employees
while honoring the privacy of others. Uses established scripts to greet, hand-off and close with the patient to ensure a friendly, safe, caring
experience. Adheres to both Hospital and department policies of conduct
including but not limited to proper dress code, phone etiquette,
attendance/punctuality, adhering to the posted lunch/break schedule.
Keeps in contact with the lead for job assignment and is in the work
area and available for work assignments during idle time. Displays ID
badge at all times. Attends staff meetings and a minimum of two
in-services/seminars throughout the year to enhance personal and
professional growth.
Qualifications:
EDUCATION: A minimum of a high school graduate or GED.
EXPERIENCE: A minimum of 1 year general experience in Customer Service
(preferably Healthcare). Computer experience helpful. Patient care
experience preferred.
SPECIAL SKILLS: Data entry, enhanced telephone service skills. Ability to work
effectively and respectfully with patients, physicians, co-workers, and
departmental personnel. Should exhibit strong verbal communication
skills. Individual must have pleasant, professional demeanor with
ability to work effectively in a high demand/high volume service
department in a positive and courteous posture.
PHYSICAL DEMAND: Ability to lift 40 lbs and utilize proper body mechanics in moving
and lifting patients and files. Position requires extensive pushing,
pulling, lifting and walking.
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