Specialty Cheese Clerk (FT/PT) - Elm City Market (NEW HAVEN)

Full Job Description:

- Purpose:

The purpose of this position is to assist the Cheese Supervisor with the maintenance of a successful Cheese Department. This includes, but is not limited to, customer service, production, organization, rotation, and cleanliness.

- Work Environment:

This position will perform functions in retail, warehouse, and kitchen environments.

- Requirements:

• Ability to lift 80 pounds safely.
• Familiarity with natural foods and alternative diets.
• Good communication, teamwork, and listening skills.
• Demonstrated ability to follow through on commitments.
• Strong customer service skills.
• Attention to detail and good organizational abilities.
• Ability to handle multiple demands and work under pressure.
• Ability to work efficiently in a fast-paced environment.
• Ability to be flexible and to adapt to changing conditions quickly.
• Willingness to be open to learn and take on new responsibilities.
• Excellent attendance.
• Demonstrated ability to follow through on commitments.
• Retail food service experience preferred along with knife skills.
• Specialty Cheese knowledge is a plus but not a requirement.

- Responsibilities:

• Customer Service
• Ensure efficient, informative, and friendly service according to established customer service vision and standards.

• Be familiar with company policies and products in order to answer customer questions. Refer unresolved questions or problems to Cheese Supervisor.

• Take ownership of a problem and seek out proper solutions.
• Anticipate customer concerns and address the issue before it happens.
• Safety
• Ensure that department shelves, displays, aisles and storage areas are in clean, orderly condition, meeting health department standards.
• Follow all safety practices and procedures; encourage others to practice safe behaviors as well.
• Make food quality and sanitation a priority.
• Store Operations
• Cut, wrap, label and rotate various specialty cheeses and accoutrements.
• Maintain cleanliness and organization throughout production.
• Maintain a constant attention to detail.
• Understand ordering procedures, inventory, and cost control.

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