Columbus House, Inc.
Job Posting: Full Time (40 hours/week), FLSA Non-Exempt, Non-Essential
CAN Diversion Specialist
VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested
Company Overview & Mission
Columbus House opened its doors in 1982 to provide services for
men and women at least 18 years of age. Our goals quickly broadened from
the mere provision of food and shelter and simple survival, to
understanding and working toward overcoming the problems which cause
people to become homeless.
Columbus House, along with its core of loyal supporters, friends,
and volunteers, has remained committed to fulfilling its mission: "To
serve people experiencing homelessness or at imminent risk by providing
life-saving outreach, shelter and housing and by fostering their
personal growth and independence. We advocate for and create affordable
housing to end homelessness in our communities."
Purpose
Under the dual direction of the Director of Emergency Services and
CAN Manager, CAN Diversion Specialist supports the mission of the
Greater New Haven Coordinated Access Network Task Force members, public
and private partners, and United Way team to develop, implement, and
measure homeless services that address homelessness for chronically
homeless adults, youth, and families. The CAN Diversion Specialist will
work closely with the CAN Manager, CAN System Coordinators, Family
Navigators, and community providers to assist individuals and families
to access emergency shelters, implement a set of services to expedite
the process of housing chronically homeless individuals , diversions and
exit homelessness to a variety of housing options in the GNH CAN
service area (Ansonia, Beacon Falls, Bethany, Branford, Derby, East
Haven, Guilford, Hamden, Madison, Milford, New Haven, North Branford,
North Haven, Orange, Oxford, Shelton, Seymour, West Haven, or
Woodbridge).
Duties and Responsibilities
- Assessment and Diversion (Approximately 90% of time)
- Provide CAN assessments for clients scheduled through 211
- Provide CAN assessment to clients from Hamden primarily.
- The CAN Diversion Specialist will provide CAN assessments in person or over the phone, as needed.
- The CAN Diversion Specialist will be station at the Annex Office at Columbus House. Sometimes the CAN Diversion Specialist will need to conduct CAN Assessments at Hamden Town Hall office.
- Attempt to divert client away from shelter using and all resources available (Diversion funding or local community resources.)
- Record all outcomes in HMIS and smart sheets.
- Build and maintain trusted relationships with frontline staff, management and leadership from CAN participating agencies.
- Respond to questions from agency staff/clients about CAN assessment status, shelter waitlist status and general CAN Entry system
- Communicate effectively with 211
- Assist with generating reports related to overall system functioning and the number of clients added and removed from shelter waitlist, diverted, and enrolled in shelter.
- Track and report on follow up for clients diverted at CAN assessment
- Maintain regional shelter waitlist
- Coordinate, participate in weekly Entry Team meetings and daily shelter update calls
- Participate in CAN Team meetings
- Participate in shelter discharge discussions during morning calls
- Participate in Housing Case Conferences, and DSC meetings as needed
- Support CAN System Coordinators with Entry and Exit work as needed
- Position is subject to changes in the scheduled hours (flexibility)
- Verification Support (Approximately 10% of time)
- Connect with clients and other social service providers in order to secure verification of chronic homelessness and disability for housing.
- Work with case managers of the client to assess their housing history
- Other related duties as assigned
Qualifications
- High School graduate or GED
- Excellent organizational and time management skills with a deadline-oriented mindset
- Ability to analyze and exercise sound judgment
- Ability to work with electronic databases i.e. Smart sheets, HMIS.
- Strong written and oral communication skills employing the English language.
- Able to function as part of a multi-disciplinary team
- Familiar with mental health, substance abuse and dual diagnosis issues
- Experience providing person-centered/strength-based services to vulnerable populations.
- Ability to relate to people of different economic and ethnic backgrounds
- Able to meet all documentation requirements
- Knowledgeable about the challenges and barriers that homeless people face
- Valid drivers’ license with a good driving history
Supervised by: Director of Emergency Services and CAN Manager
Schedule: Monday, Tuesday, Friday 9am-5pm Wednesday & Thursday 10am-6pm
Salary range: $19.23 - $21.23
Benefits
- Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment
- 401 K retirement plan with employer matching contribution
- Paid time off
- 10 paid holidays
Please send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., 586 Ella Grasso Boulevard P.O. Box 7093, New Haven CT. 06519 or fax to 203-773-1430 or email to hr@columbushouse.org or apply at www.columbushouse.org
Equal Opportunity Employer: Women, Minorities, Protected Veterans, and Individuals with Disabilities
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