Patient Registrar (FT) - Cornell Scott-Hill health (New Haven)

 

Full Job Description:

Summary:

The Patient Registrar is responsible for coordinating several duties simultaneously. The Patient Registrar will greet patients, check-in patients, answer telephone calls, and identify, register and maintain records of Hill Health Center patients. He/she is responsible for the input and maintenance of patient computer data to ensure compliance to registry operational standards and to meet the users of registry data.

CS-HHC’s Expectations of all Employees:

• Adheres to all CS-HHC Policies and Procedures

• Conducts self in a manner that represents CS-HHC’s Values at all times

• Maintains a positive and respectful attitude with all work-related contacts

• Communicates regularly with supervisor about Departmental and CS-HHC concerns

• Consistently reports to work on time, prepared to perform the duties of the position

• Meets productivity standards and performs duties as workload necessitates

Essential Duties and Responsibilities:

• Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately

• Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department

• Assures that patients receive the next available appointments with the correct Provider

• Responsible for scheduling referral appointments according to the request of CS-HHC Provider and in accordance with policy and procedure of other institutions and agencies

• Verifies various types of insurance coverage as indicated by CS-HHC billing procedure

• Collects payment from patients for services provided. Verifies all financial information including insurance, co-payment and self-pay

• Responsible for receiving telephone calls from patients and correctly and accurately records messages for Providers (For appropriate department/site)

• Ensures to stay up-to-date on telephone system training (For appropriate department/site)

• Cross trains as requested by manager to support the needs of CS-HHC Performs all other departmental duties as required

Qualifications:

Education:

High School Diploma/GED required.

Experience:

At least one (1) year of office or medical experience is preferred. Familiarity with Dentrix system is highly desirable (Applies to Dental Department ONLY).

Knowledge/Abilities:

Excellent customer service skills with the ability to communicate effectively and in a confidential manner. Excellent interpersonal skills, organizational skills, and written and verbal
communications skills are essential. Computer skills and data entry skills are required. Familiarity with Microsoft, Internet and E-mail is necessary. Ability to multitask while maintaining a calm, organized demeanor. Dentrix and/or electronic dental knowledge are highly recommended (Applies to Dental Department ONLY). Bilingual ability is highly desirable.

*Physical Demands/Working Conditions:

-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-While performing the duties of this job, the employee is occasionally required to sit for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds.

-Travel within the State of Connecticut is required on a regular basis with occasional travel outside the State.

-Saturday coverage and/or evening coverage, as needed, is required.

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