Seasonal Customer Service II Team Member - up to 20 hours / wk-$16.20 - $23.10 an hour -(NEW HAVEN)

 

Full Job Description

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

QUALIFICATIONS

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Apply now!

JOB TYPE – temporary - part time BENEFITS ELIGIBLE? No HOURS – Up to 20 hours / week. Seasonal - nights and weekends required. $16.20 - $23.10 / hr

Link to Apply on Company’s Website